I received a personal call from Jennifer this evening to make things right. She agreed that the sitters' communication was unprofessional, and that the sitter was not aware of William's special needs before she arrived, those in combination with everything else made her feel like she needed to leave. Williams special needs have been noted in our file for other sitters to be aware of before taking a job at our house. Also the list of sitters she referred for me all had background with special needs children. Also, the agency has a 3 strikes policy with their sitters and they are closely watching her in the future.
I am very happy with their response, and because of this would refer them to my friends to use. But I woulds still suggest blocking this sitter from your preferences. I'm very glad their system allows you to block sitters you don't like so they will never be asked to come back again if you had a bad experience with them.
Also, Jennifer gave me her cel phone and told me I could call her and see who's available before placing a request.
3 months ago